Product Support

Frequently Asked Questions

How do I find information about a product recall?
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Please follow this link to our Recall Information webpage.

How do I clean slime form clothing, fabric or carpet?
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We recommend trying the following: to break down the excess slime use white vinegar. Always spot check to make sure these do not damage the fabric. Apply the vinegar directly to the slime and soak the area for 2-5 minutes. If after 5 minutes the slime does not break down, try using isopropyl alcohol (rubbing alcohol), again spot checking to prevent damage to the fabric and using the same soaking method for 2-5 minutes. Once the slime is broken down apply soapy war water and remove the remaining residue. Once the remaining residue is removed clothing can be washed as per normal. For larger spills, especially on carpet, a commercial cleaning solution may be required once the majority of residue is removed.
Do your slimes contain gluten?
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While the factories are not certified gluten free, our slimes are not formulated to contain gluten. Please note that ORB™ Dough and DIY Planet Dough do contain gluten.

Do your products contain latex rubber?
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Our rubber products are made with TPR (thermoplastic rubber) which is synthetic and latex-free material considered safe for individuals with latex allergies.

Where can I buy your products?
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Our products can be found at major retailers in the US including Walmart, Dollar Tree, Amazon, and Five Below.

My slime is missing the mix-ins?
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The mix-ins for our slime are usually located between the flat lid and the shaped cap. The 2 pieces can be separated to reveal the mix-ins. If you still can't find the mix-ins please contact customer service.

Can I buy pieces for Magnetic Mosaics®?
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Unfortunately, Magnetic Mosaics® have been discontinued and replacement pieces are no longer available.

Can I buy Fuzzezz® or Fuzzezz® parts?
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Unfortunately, Fuzzezz® have been discontinued and replacement pieces are no longer available.

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