Consumer Care Representative


The Role:
We are currently seeking a self-motivated, highly adaptable and organized Consumer Care Representative to join our ORB™ team. The ideal candidate will maintain a positive, can-do attitude, while being focused on finding solutions that may be outside of the box. Preference will be given to those candidates with a minimum of 2 years’ experience in Consumer Care, and who exhibit excellent written and verbal communication skills.

Critical Attributes:

  • Demonstrates the natural ability to maintain focus, efficiency, and accuracy while preforming task-oriented work.
  • Adeptly navigates a fast-paced, high-pressure environment while employing flexibility and quick decision-making skills.
  • Employs a fluid and responsive reaction to challenges and opportunities with a focus on, and consideration for, all departments and their needs.
  • Is consumer oriented and has the ability to adapt and respond to different types of personalities while maintaining professionalism and calmness.

Primary Responsibilities:

  • Manage correspondence with the end consumer via phone and email
  • Receive/log consumer concerns regarding quality control, product satisfaction and availability, then analyze and report monthly
  • Lead monthly consumer care meetings to share service metrics information and corrective actions in play where needed
  • Answer and redirect phone calls and emails from external contacts
  • Open and distribute mail throughout the office
  • Send replacement products to customers, when required
  • Manage UPS, DHL, and Fed Ex shipments
  • Order office supplies, when needed
  • General office duties, as required
  • Other duties may be assigned

Please submit your resume & a cover letter (that highlights how your past experience aligns with our environment) to [email protected].

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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